Frequently Asked Questions

TargetCare tailors every contract so that you’re only paying for services you actually need and want — those that offer tremendous benefit to employees while reducing total healthcare expenses for the organization. This includes: Virtual or remote-hybrid health services; flexible part-time walk-in or appointment-based clinics at your location; optional, low-cost employee usage-based fees; high-value virtual coaching and care navigation that costs up to 70% less than on-site clinic services; and lower-level practitioner models, such as an on-site part-time registered nurse clinic.

TargetCare helps plan participants avoid expensive ER visits or trips to an urgent care center, thus lowering costs by reducing future insurance claims. On-site health centers/clinics provide employees and dependents with immediate, cost-effective care for minor injuries and illnesses, while robust, proactive chronic condition management mitigates future costs resulting from participant health complications. Employers typically see up to a 20% reduction per member in overall healthcare spending within the first year.

Targeted chronic condition risk reduction includes a focus on nutrition, weight management, diabetes/glucose, cholesterol, hypertension/blood pressure, tobacco cessation, and other biometric results that influence an individual’s KYN (Know Your Number) score. Most employers experience measurable cost reductions within 6-12 months through decreased insurance claims, reduced absenteeism, and improved productivity. Our research and detailed employer reporting have shown, on average, employers using TargetCare on-site services realize a 4:1 cost recapture over a period of 5 years or more.

Your cost is dependent on the number of covered employees. TargetCare typically uses a “per employee per month”/“per member per month” fixed-fee combined with a set hourly provider charge, which introduces immediate control over expenses. Your on-site health center/clinic costs will likely be offset through insurance risk/premium reductions. Many of our large employers realize 4:1 returns within the first few years — so, no matter your fixed monthly clinic or program cost, the business recaptures savings and TargetCare services more than pay for themselves.

Right away, investing in on-site health centers/clinics or virtual wellness coaching puts your company ahead in terms of flattening the rising curve of healthcare costs. On-site acute care, proactive chronic condition management, and early detection for high-risk populations typically introduce annualized savings of nearly $2,500 per participant (depending on your region and health histories). TargetCare providers further drive down employer healthcare spending through annual biometric screenings and personalized follow-up, employee diversion and care navigation, reduced lab costs, and fewer sick days.

Absolutely. TargetCare fills critical care gaps in rural and low-population areas where access to in-network providers is limited. Our on-site clinics make preventive healthcare accessible, reduce costly hospital visits, and help employers deliver valuable benefits where broader healthcare infrastructure is lacking — a strategic investment that directly addresses workforce health challenges. Beyond reducing healthcare spending and improving employees’ lives, employers also find TargetCare’s on-site services, particularly in rural communities, can enhance retention, reduce churn, and boost morale at work.

Our online participant portal includes recent health assessment records and results and has scheduling capabilities for on-site clinics and programs. This includes their KYN (Know Your Number) risk score and information. Our digital dashboards help employees and plan members easily track their individual health results, progress, and risk factors. In our Total Wellbeing program, individuals and teams can jointly work toward important goals and milestones, and participate in unique challenges with rewards. TargetCare also maintains a comprehensive learning center available to all participants, which includes video courses and self-paced modules that emphasize healthy living — from nutrition to sleep to stress reduction.

While your on-site health center/clinic often will be the most recognizable piece of your workplace wellness program to employees, TargetCare’s approach to care navigation is where many employers find tremendous value long-term. Whether your workplace is located in a sparsely populated area with limited external healthcare access or you maintain small, dispersed teams over a large area, our providers help participants find the right level of care quickly and easily. We help participants find and make appointments with primary care physicians and specialists and address critical gaps in care to reduce costly complications. Our patient-centered care navigation supports better benefits utilization — importantly, by reducing dependency on the ER/urgent care centers. Our Total Wellbeing and RN health coaching programs work together with health center-based services to ensure participants can take action that measurably improves their health while also reducing your total healthcare costs.

Yes. TargetCare operates in full compliance with HIPAA regulations. Individual employee health information is strictly confidential and cannot be shared with your HR team or management, unless required by law. Our quarterly and annual reports to company leaders will indicate progress, utilization, and outcomes at an aggregate level. Many employers find partnering with TargetCare enhances their compliance environment, particularly when it comes to care navigation, as HR and benefit managers no longer serve as the first port of call for questions.

Our clinics, staffed by Nurse Practitioners (“NP”s), deliver level-one primary care, minor acute illness treatment, chronic condition management, occupational health services (DOT physicals, drug testing, first aid), health coaching, biometric screenings, care navigation, and prescription medications management. Services are tailored based on your workforce needs, but always include: triage/symptom evaluation; immunizations and lab draws; chronic condition and integrative lifestyle coaching; and physician referrals and care navigation.

Our health centers, staffed by registered nurses (“RN”s), deliver chronic condition coaching, health coaching, biometric screenings, care navigation, and prescription medication counseling and support. Services are tailored based on your workforce needs, but always include: triage/symptom evaluation, lab draws, chronic condition and integrative lifestyle coaching, and physician referrals and care navigation.