A patient of mine finally agreed to get a colorectal cancer screening, but was unsure of how to prepare for the procedure. Through a coaching appointment, I walked them through what they could expect and wrote out a timeline for successful prep. The patient came in a month later for their regular health coaching and revealed that benign polyps were found and removed. They expressed their gratitude in helping with the prep and urging them to get the preventative screening.
A patient of mine was unsure how to find an in-network primary care provider. Because I knew of their insurance carrier, I found a provider taking new appointments and referred the patient. The patient came back to our next appointment and said, "I need to tell you that I made an appointment 2 weeks from now for a new patient physical at one of the offices you gave me!"
A patient of mine had an unexpected loss of a loved one in charge of managing all their legal, medical and financial matters. I scheduled back-to-back appointments and invited the patient in to discuss their mental health and reached out to a funeral home so they could start making arrangements. I connected the patient with the services of their EAP, so they could get back on their feet financially, legally, and emotionally. I followed up with the patient a few weeks later and learned they were in a much better place.